Shipping and Delivery

We aim to dispatch all orders same day when placed before 12 noon. Read on for more details about our service delivery standards and promise.

What Happens When You Place an Order?

Step 1.

We will email you confirmation of your order with us via email. If we have any questions, we will either email you further or call you. Whenever possible, please include your best contact number to reach you on.

Step 2.

Your order will be picked and checked and prepared for shipment. We typically use Hermes Couriers & Royal Mail/Parcelforce for our deliveries. From time to time we may use alternative carriers if available and required. 

Step 3.

Your order will be on its way to you as soon as possible Our commitment is same day dispatch on orders placed by 12 noon. Some services will be next day, others may be on a 2nd class basis depending on the order placed and items. If your order is expected to take longer than 7 days, we will contact you BEFORE shipping to confirm this is OK with you.