contact us

If you have any questions, please feel free to contact us via the form on your right. We aim to respond to all questions within 2 business days, but on average this is less.

Melts & Moments, 12 Emberton Street, Newcastle Under Lyme, Staffordshire, ST5 7LJ, UK

01782 878986

questions@meltsandmoments.com

How are we Doing?

Summary:

Question response times are typically within 1 business day. Orders are dispatched same day in 94% of cases when ordered before 12 noon.

Complaint resolution is currently at 99% on average and resolved within 6 days of raising.

We Care about You:

  • 100% reply to all customer questions
  • Customer complaint procedure in place
  • Regularly Audit our Prices
  • Same Day Dispatch whenever Possible

overall 

4.5/5

Quality

Speed

Ease of Use

Cost

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